KIDDIE HUB – PRIVACY POLICY

1. Who We Are

Kiddie Hub Ltd (“we”, “us”) is committed to protecting your privacy and safeguarding any personal information you share with us.

2. Information We Collect

We collect:

  • Parents/carers: Names, contact details, address, booking history, payment information
  • Children: Name, age, allergies, medical info, development notes
  • Website users: Cookies, IP address, device type, usage behaviour

3. How We Use Your Data

We use your data to:

  • Process bookings and communicate with you
  • Provide safe and personalised care for children
  • Support parent coaching sessions
  • Improve our services and digital experience
  • Meet regulatory and safeguarding requirements

We do not sell your data.

4. Lawful Basis for Processing

We process data under:

  • Consent (e.g. for marketing emails)
  • Contract (e.g. to provide services)
  • Legal obligation (e.g. safeguarding)

Legitimate interest (e.g. service improvement)

5. How We Store & Share Data

Your data is securely stored on GDPR-compliant platforms. We may share information with:

  • Payment processors (e.g. Stripe, PayPal)
  • Safeguarding authorities, if required
  • Software partners and IT providers under strict data agreements

We retain children’s records for up to 3 years post-service unless otherwise required by law.

6. Cookies

We use cookies to:

  • Improve your browsing experience
  • Track site usage for analytics

You can disable cookies via your browser settings.

7. Marketing

With your consent, we may email you with Kiddie Hub updates and offers. You can opt out at any time using the unsubscribe link or by contacting us.

8. Photos and Video

We may occasionally capture photos or videos for learning evidence, marketing, or social media. You’ll always be asked to opt in or out when you register.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold on you
  • Request correction or deletion
  • Withdraw consent
  • Object to processing
  • Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)

To exercise these rights, email us at info@kiddiehub.co.uk

10. Policy Changes

This policy may be updated. Check back periodically for changes — the date above reflects the most recent version.

Contact Us:

If you have any questions about our Terms & Conditions or Privacy Policy, please contact:

Kiddie Hub Ltd
 Email: info@kiddiehub.co.uk
 Address: 85 Great Portland Street First Floor, London, England, W1W 7LT