KIDDIE HUB – TERMS & CONDITIONS

1. Introduction

Welcome to Kiddie Hub. These Terms & Conditions govern your use of our website and the services provided by Kiddie Hub Ltd (“we”, “us”, or “our”). By accessing our site or using our services, you confirm that you accept thes

2. About Kiddie Hub

Kiddie Hub Ltd is a family-centred childcare and coaching company based in the United Kingdom. We offer early years education, soft play services, and parent coaching to support modern families.

3. Website & Account Use

You agree to:

  • Provide accurate information when booking or creating an account.
  • Keep your login details confidential.
  • Accept responsibility for all activity under your account.

We reserve the right to suspend accounts that breach these terms or misuse our platform.

4. Bookings & Payments

  • Bookings are subject to availability and confirmed upon payment.
  • Fees must be paid in advance unless otherwise stated.
  • Cancellations with less than 48 hours’ notice may not be refunded.
  • Late collections may incur additional fees

5. Parent Coaching Disclaimer

Kiddie Hub offers coaching and support services for parents and carers. These services:

  • Are educational and supportive in nature.
  • Do not constitute psychological, medical, or legal advice
    Should be used alongside — not instead of — professional or clinical services if needed

Confidentiality is respected, except where safeguarding concerns arise.

 

6. Safeguarding

We are committed to safeguarding all children in our care:
All staff are DBS-checked

  • We follow local authority and Ofsted safeguarding procedures.
  • Any concerns will be reported in accordance with legal obligations

    Please notify us of any relevant information regarding your child’s welfare.

7. Health & Safety

We follow UK Health and Safety regulations to maintain a safe environment. You must:

  • Inform us of any allergies, medication, or special needs.
  • Keep your child at home if they are unwell or contagious.
  • Collect promptly if a child becomes ill during a session

 

8. Liability

We are not liable for:

  • Loss or damage to personal belongings.
  • Indirect or consequential loss.
  • Any incident unless caused by proven negligence on our part

 

9. Intellectual Property

All website content, branding, logos, educational materials, and digital products remain the property of Kiddie Hub Ltd and must not be reused without permission.

10. Complaints Procedure

If you have a concern, we want to hear from you. Please contact us via email or in person. We aim to respond within 7 working days and resolve issues promptly and fairly.

11. Changes to Services

We may update or amend our services or terms. You will be notified of significant changes via email or a notice on our website.

12. Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be resolved in the English courts.

Contact Us:

If you have any questions about our Terms & Conditions or Privacy Policy, please contact:

Kiddie Hub Ltd
 Email: info@kiddiehub.co.uk
 Address: 85 Great Portland Street First Floor, London, England, W1W 7LT